I can't speak for NCsoft, but speaking for myself, I define success as, after you go through launch hype/spike/etc that you normalize at a solid number of folks who are playing for a significant amount of time, and then you do enough cool stuff/keep enough devoted fans to trend up year over year.
Really, the trending up (starting maybe 3-5 months in) matters more in the long haul than almost anything else; it's what made EVE (and UO and EQ and Lineage and pick a game that is memorable to you as having been around for a length of time) successful IMO. Few games manage it; we put a lot of work into laying the groundwork for being able to do it.
I gave an economics keynote a few years ago at Develop that dug into that in some detail; it might still be around somewhere.
We're pretty happy with our first few months, truth be told, but really that's the biz in the long haul. We can't talk financials of course because we're a public company, but the curves are I think pretty general.http://reddit.com/r/WildStar/comments/2c61gr/a/cjck9i5
Pretty interesting. Ill send this to our Network team to look over.http://reddit.com/r/WildStar/comments/2c6ims/a/cjcfiek
Can you give me a ticket ID number?http://reddit.com/r/WildStar/comments/2c6jqx/a/cjcfezb
Cool, simple idea that makes sense. I went ahead and made this change. The fix won't show up in game for a bit, but it's in the pipeline. Thanks for the feedback!http://reddit.com/r/WildStar/comments/2c4vzz/a/cjc6i9o
If your banned you can't go onto the forums :(.
Just trying to be helpful. I have been using some of these cases to help our GSU Lead and engineers that there are false/positives and to get them to apply the new information to other accounts that are banned. This should never be used as a way to bypass the ticket queue and I do not interfere in our regular workflow unless something needs to be interrupted.
-edited by MrSmiley.http://reddit.com/r/WildStar/comments/2c4tor/a/cjc22ob
Ill have one of my investigators re-look and talk with our engineers.http://reddit.com/r/WildStar/comments/2c4tor/a/cjc1ctq
Welcome to Nexus =)http://reddit.com/r/WildStar/comments/2c4azq/a/cjbtpnv
Yes, speculation lead people to believe today was the day. Drop 2 will happen this week as long as nothing blows up :)http://reddit.com/r/WildStar/comments/2c2gko/a/cjbhkr2
Your name makes me think you aren't being truthful >.>
You can put in a ticket here and one of our Support Team can look into it: https://support.wildstar-online.com/homehttp://reddit.com/r/WildStar/comments/2by4gb/a/cja55vm
Totally understand your point. It's almost impossible to make everyone happy, but we still try. For example, a few days ago I received feedback that we are only responding to flamer posts, but here you are saying we mainly respond to easy/favorable questions and avoiding the hard ones. I can only speak for myself when I say:
I answer the questions I know and comment of the threads that I can speak too. I don't know it all nor claim too, but I do try to find answers even if I have no clue about a subject just to get answers to the Community.
This goes for Twitter, Facebook, Reddit, and the Forums. I will most definitely take your feedback (because it is valid) and I will continue to do my best at providing the answers that I'm able to produce either through my knowledge or through finding it. Thank you again for showing your passion and your sincere care for WildStar and its Community.http://reddit.com/r/WildStar/comments/2bppeo/a/cja4vj7
THIS. IS. SICKKK.http://reddit.com/r/WildStar/comments/2bvq71/a/cja493b
Stop breaking my stuff!
Not sure what happened (as I'm just checking on things from home w/o VPN'ing in to my tools), but things look fine now. I (or someone else) will dig into it on Monday assuming it -whatever it was- doesn't happen again before then.
Off to Nexus with you!http://reddit.com/r/WildStar/comments/2bu2fy/a/cj8wwh8
You don't need to apologize! You're entitled to your opinion!
Which questions specifically do you feel we have "avoided"? I ask because I feel like we do answer as much as we can without ruining future content etc. as well as make our entire Development team very accessible through Dev Speaks, Twitter, Livestreams, & Reddit AMA's.http://reddit.com/r/WildStar/comments/2bppeo/a/cj7ynaz
lol totally understandhttp://reddit.com/r/WildStar/comments/2bppeo/a/cj7uet9
Thank you, but I'd be a horrible prez lolhttp://reddit.com/r/WildStar/comments/2bppeo/a/cj7uecq
Lol no, just good for the gamehttp://reddit.com/r/WildStar/comments/2bppeo/a/cj7udww
P.S. - #howdareyouhttp://reddit.com/r/WildStar/comments/2bppeo/a/cj7tprd
I think this is including my time at R5 as well...but ya Scooter was awesome!!http://reddit.com/r/WildStar/comments/2bppeo/a/cj7tpbw
Oh nice! Must have missed it!http://reddit.com/r/WildStar/comments/2bppeo/a/cj7oseo
I said that in the OP :)http://reddit.com/r/WildStar/comments/2bppeo/a/cj7o8qk
We kinda did with the friend passes in the game - in fact, redemption on those was so high (i.e. if you tried it and then bought the game) that it encouraged us to test out more ways of letting people taste it going forward.
Note that 3 of the posts on the Wildstar subreddit frontpage today are still about getting or giving away friend passes. Yeah, that.http://reddit.com/r/WildStar/comments/2bossy/a/cj7mqpk
We will be giving away more guest passes in the near future.http://reddit.com/r/WildStar/comments/2bpbag/a/cj7k3v9
We will be giving away more guest passes in the near future.http://reddit.com/r/WildStar/comments/2bpbah/a/cj7k3je
Ill have someone look into it.http://reddit.com/r/WildStar/comments/2bmmxy/a/cj7il6g
Your level 50 was restored today (about 10 hours ago). The rest of your character should be done tonight and you will a response letting you know thats the case.http://reddit.com/r/WildStar/comments/2bmmxy/a/cj6yb29
Ticket ID?. We dont close tickets unless they are merged into another ticket. If something like that happened I would like to know about it.http://reddit.com/r/WildStar/comments/2bmmxy/a/cj6u575
We will take a look. You may not see any changes.http://reddit.com/r/WildStar/comments/2bhzd3/a/cj5k0uv
I will have the GSU Lead investigate this. No promises though.http://reddit.com/r/WildStar/comments/2bi0is/a/cj5i1o2
I mentioned in the thread linked below that the team are aware of some string issues with the blighthaven quests. I can prod Carbine some more, but that's about all.http://reddit.com/r/WildStar/comments/2bgpst/a/cj5ffhg
And I thought they smelt bad...............
...On the outside!http://reddit.com/r/WildStar/comments/2bfjvq/a/cj5f6zp
MEGA SPOILERS AHEAD!
Drusera kills Dumbledore. Drusera is a ghost. Drusera is Kaiser Soze. The sled is called Drusera. Drusera is Luke Skywalker's Father.http://reddit.com/r/WildStar/comments/2beqbq/a/cj5bmyo
Wow...that's hot. Not hot meaning hot, but hot meaning cool. Eh...nevemind, it's just awesome. Well done!http://reddit.com/r/WildStar/comments/2bfjvq/a/cj50uty
No they do not.http://reddit.com/r/WildStar/comments/2ba2jn/a/cj3qhev
Ticket #? I've been auditing a bunch this morning and doing it my dang'ed self.http://reddit.com/r/WildStar/comments/2ba2jn/a/cj3kmnh
Stress Tests were a very specific testing event. They were usually 2-3 hours in duration, specifically called out as a Stress Test. They were when we were testing our server scaling in the early days (and it didn't always work very well during those tests).
Do not confuse Closed Beta with Stress Tests, those are very different.http://reddit.com/r/WildStar/comments/2ba2jn/a/cj3g6jz
No, this is just wrong.
We have a spreadsheet of all account emails that logged in during all of the stress tests. CS is supposed to cross reference those excel sheets when a ticket comes in about a missing stress test title.
When I get to the office here in a bit, I'll go edumacate me some CS. As this annoys me.http://reddit.com/r/WildStar/comments/2ba2jn/a/cj3ez9u
I've flagged this up with dev again recently. I don't have any update regarding it currently, but I'll give it a nudge.http://reddit.com/r/WildStar/comments/2bacth/a/cj3etzg
No. You can go from E->E, P->P, or P->E but you cannot currently go from E->P.http://reddit.com/r/WildStar/comments/2b7ga9/a/cj2jcyk
that usually means your account was compromised, fyi - I don't know your ticket # (could look it up if so) to see what got your account caught.
But short form, the RMTers these days mostly operate by using lists they grabbed from other games of account/password combos so in your next MMO I'd highly recommend a new account/password combination (or it'll happen again) and/or changing other internet accounts using that same combo (mail or w/e) and/or going with 2fa if available.
YMMV but fyi!http://reddit.com/r/MMORPG/comments/2az9if/a/cj17vs0
> Take it as a marketing ploy or not, the devs are very interacting with the community, they're a common occurrence on /r/WildStar and they regularly respond to players on the official forums.
Can confirm. Actually, this is an interesting thread to watch, cause we also like opinions outside of our direct forums/subreddit for both pros and cons. So thank y'all for that.
Open him a savings account and deposit $25http://reddit.com/r/orangecounty/comments/2azbm1/a/cj0q5rt
This is amazing. I love it when people make the Housing plot into a miniature zone and give it a sense of story!
Stuff like this inspired me to make my own housing plot into a backstreet of Illium for my Detective Agency house.http://reddit.com/r/WildStar/comments/2aweuj/a/cj02tav
EDIT: 14:44 PDT / 21:44 UTC, things look better in NA now.http://reddit.com/r/WildStar/comments/2aw8ei/a/cizdood
I am getting this looked at by multiple teams and we are working with Ionicfold on a resolution. Thank you all for supporting a community member that appears to be innocent. Trying to figure out what went wrong. Thank you!http://reddit.com/r/WildStar/comments/2av61y/a/ciz6rpa
Nothing can be done without a ticket number.
That being said, chargebacks are met with a ban in almost every instance. We treat that as the nuclear option and respond in kind. Not saying that happened in this case, because there is no ticket number to look into, and I'm also making an overly generic statement (supported by other posters in this thread as standard operating procedure in related industries).http://reddit.com/r/WildStar/comments/2av61y/a/ciz41ay
Hey man, shoot me your ticket number since it does not sound like we would do this intentionally, I can look into it for you.http://reddit.com/r/WildStar/comments/2av61y/a/ciz3y70
Folks, I've already made a number of forum posts stating this but just want you guys to know that we will absolutely be flagging these concerns and your feedback to the devs as soon as they are in.
At this time, that's all I can do but if I get any more information I will let you know.http://reddit.com/r/WildStar/comments/2auau0/a/ciyyq5h
I'm pleased the reddit community picked this up so quick.http://reddit.com/r/WildStar/comments/2aualk/a/ciyuay8
first gold I've ever given. Gave me hearty laugh for some reason.http://reddit.com/r/AskReddit/comments/2aru60/a/ciyt360
We didn't take the servers down on purpose. It was a hostile "event" shall we say :)http://reddit.com/r/WildStar/comments/2atsux/a/ciypxqx
The fix to the random lag spikes happening off and on since the Strain Patch went in Monday morning, yes.http://reddit.com/r/WildStar/comments/2atp6b/a/ciypmd5
All better all, sorry about the troubles. NA Prime time /shakesfisthttp://reddit.com/r/WildStar/comments/2atp1o/a/ciypjuz
All better now all. Sorry about the troubles.http://reddit.com/r/WildStar/comments/2atp6b/a/ciypjgh
Man that guy is just so on the ball. #Impressed
lol - everything is looking better now :)http://reddit.com/r/WildStar/comments/2atqjh/a/ciypiwf
Try closing the game completely and relog in. This should resolve your issue.http://reddit.com/r/WildStar/comments/2aszq3/a/ciygp1n
Hello again! This issue should now be fixed. If you experience any lag or get black holed again, please let us know what zone and where in that zone you were when it became unresponsive.http://reddit.com/r/WildStar/comments/2arbg9/a/ciygexc
Its not being ignored. I inquired about this and they are working on a reply.http://reddit.com/r/WildStar/comments/2as047/a/ciydfrl
This is on top of our lists for investigation.http://reddit.com/r/WildStar/comments/2asdr9/a/ciyd2th
Thank you from all of WildStar Support.
We have been working hard the last 7 weeks to get to everyone in a timely manner. We are just starting to get to what we consider acceptable levels of service. Should only be getting better from here :).http://reddit.com/r/WildStar/comments/2ash60/a/ciyc6xx
Not sure what that means. Class balance is not something I can really speak too unless its "X class has Y ability that insta kills". Which I would consider a bug.
I think X class needs help because Y class is slightly better in X ways, is not something I can really do. ;)http://reddit.com/r/WildStar/comments/2as047/a/ciybksm
Hey, so we are aware that there is no Crush animations triggering right now and are working on a fix. Hopefully we can get this resolved in an upcoming update.http://reddit.com/r/WildStar/comments/2araco/a/ciy8e6p
Hey guys. We posted an update on the API change on our forums. You can read it here.http://reddit.com/r/WildStar/comments/2ark92/a/ciy88px
Wanted to update that we think we found an issue that may be causing this and are working on a fix.http://reddit.com/r/WildStar/comments/2arbg9/a/ciy82uh
Thinking about it now, I should have just got Frost to take a picture with the Sticky note. But im kinda busy most of the time ;).http://reddit.com/r/WildStar/comments/2as047/a/ciy6l2w
This issue should have been resolved this morning and it wasnt. We are continuing to investigate. The stats should come back after a server restart.
Sorry Tasimb, I REALLY wish I had better news.http://reddit.com/r/WildStar/comments/28kyhy/a/ciy6iyb
Hey guys! We are investigating this now. Seems like certain players are getting black holed in Crimson Badlands and can't log back in. Hope to get this sorted out soon.http://reddit.com/r/WildStar/comments/2arbg9/a/ciy5uz6
I need 100 of these right now.http://reddit.com/r/WildStar/comments/2aqiq7/a/cixwpjp
Sounds like there is a Virgin Media problem from both this thread and Twitter. I've asked my guys to look into it, but feel free to send some tracerts you are seeing to email@example.com and ask for them to be sent to Cougar.http://reddit.com/r/WildStar/comments/2ap3o7/a/cixe3lp
hmm working ok for me. Where you are trying to connect from?http://reddit.com/r/WildStar/comments/2ap3o7/a/cixdifl
This issue should be resolved. The drop was very brief.http://reddit.com/r/WildStar/comments/2ap3o7/a/cixct62
Take a look at a clock addon, or JunkIt, or an addon that only does one thing.http://reddit.com/r/WildStar/comments/2ao1w1/a/cixbhoz
Yeah, reloadUI combined with the awesomeness of Houston. I don't know how you could develop any faster.http://reddit.com/r/WildStar/comments/2ao1w1/a/cixbgua
Well crap! Now I gotta go play Chrono Trigger again.
But seriously, awesome job on this!http://reddit.com/r/WildStar/comments/2amvef/a/cix7pdt
Best way to start is to just download an addon you think is cool or simple, and start tinkering with the LUA. It's rewarding to see small changes immediately in game, and will give you a sense of the scope of what you'll be dealing with.
I went ahead and looked into this for you.
Characters on your account were visually verified teleport mining. This caused your ban.
I had our engineers double check your character and they also had evidence that a character on this account was teleport hacking.
Account investigation found no evidence that this account was comrpomised.
We will not overturn the ban on this account.http://reddit.com/r/WildStar/comments/2agbia/a/ciuvipb
This is awesome! You should send it to "firstname.lastname@example.org" so we can feature it on our weekly livestream! Include the screenshot and your in-game name. :)http://reddit.com/r/WildStar/comments/2ag9db/a/ciuvee2
We have brought up the same concerns. Some of these are on the way :).http://reddit.com/r/WildStar/comments/2afngj/a/ciun60p
> any are getting banned for no reason, friend got banned recently but unbanned instantly after support finally got his ticket. They do a lot of banning mistakes it seems..
This is not a correct statement. Most of the players have their accounts accessed by a RMT company to teleport hack ingame. This is unacceptable and the accounts are banned to stop them.
Our support team has to make sure the accounts are secured by the player. Once we are sure they account is secure we overturn the ban.http://reddit.com/r/WildStar/comments/2afc6v/a/ciul5xb
I'm pretty sure the only place it can take you at the point you described is Illium, the Dominion Capital.
The Taxi is in the Space Port, if you can't afford a taxi back I would recommend doing some of the challenges in the city and then selling the rewards to afford it. ;)
I haven't played through Deradune yet, but I assume there is a manual way to walk back from Illium as well.http://reddit.com/r/WildStar/comments/2af9kt/a/ciujbao
Very cool! I've got the normal Dominion Uniblade on my sassy Lady Draken, but the Retroblade may suit her a bit more.http://reddit.com/r/WildStar/comments/2af36v/a/ciuflwq
So I can't give any specifics (I'm not the one actually working on this), but we think we've found a few things that could be contributing to the lag spikes. We have updated with forum post asking for everyone to provide more details. We need to know which world zone and realm you are on when the spikes occur along with an approximate time.
Please add more info here.http://reddit.com/r/WildStar/comments/2ad73y/a/ciu4t8f
Hey guys, we are definitely looking into this. We are monitoring the servers that have been reported, and are trying to "catch it in the act" so we can get more info. Your posts have not been overlooked or ignored, I promise. We are investigating. :)http://reddit.com/r/WildStar/comments/2ad73y/a/citwg2w
We are still working out the optional part.http://reddit.com/r/WildStar/comments/2a9wvh/a/citnz64
Improvement? If this solution was simple it wouldn't have needed to be escalated to an account specialists. It appears that your other tickets were closed and merged, as multiple tickets are not necessary.
They will get to you when they can. Everyone waiting for assistance wants to be handled as quickly as possible and our teams no slacking ,there are just a lot of requests.http://reddit.com/r/WildStar/comments/2ac1fg/a/citkvo4
This is in queue for an account specialist to investigate. So there is little more I can do for now. They should be able to assist you further.http://reddit.com/r/WildStar/comments/2ac1fg/a/citjnrd
it's a future patch thing.http://reddit.com/r/WildStar/comments/2a972m/a/cit5zxf